Privacy Policy
About Us
Our website address is: https://gaiacafe.com.vn/en
VIET COFFEE COMPANY LIMITED respects customer privacy, and this is why we are committed to protecting customer information. By accessing and using this website, customers are understood to agree to this policy.
1. Purpose of collecting user information
Customer data is collected for the following purposes:
- Creating and managing accounts.
- Supporting order placement and product delivery.
- Providing consultation and information about the products we offer to customers.
- Resolving issues arising during or after purchases.
Customers are responsible for the information they provide to us. Customers are also responsible for promptly notifying us of any unauthorized use, abuse, or third-party retention of their information so that appropriate measures can be taken.
2. Scope of information use
- Personal information provided by customers may be used for the following purposes:
- Providing services to members;
- Sending notices about information exchange activities between members and gaiacafe.com.vn;
- Preventing activities that destroy member user accounts or impersonate members;
- Contacting and resolving matters with members in special cases. We do not use member personal information outside the purpose of confirmation and contact related to transactions at gaiacafe.com.vn.
Where required by law, gaiacafe.com.vn is responsible for cooperating and providing member personal information upon request from judicial authorities, including the Procuracy, courts, or police investigation agencies, in relation to any customer violation of law. Otherwise, no one has the right to infringe upon member personal information.
3. Information retention period
Customer data will be stored until a cancellation request is made or until the website ceases operation. In all other cases, customer information will be kept confidential on our server system.
4. Persons or organizations that may access the information
- Members agree that, where necessary, the following agencies, organizations, or individuals may access and collect their information:
- The administration team of gaiacafe.com.vn.
- Competent state authorities, where required by law.
- A complainant who can prove a member's violation, if any.
5. Address of the unit collecting and managing personal information
VIET COFFEE COMPANY LIMITED
Address: 921 Nguyen Thi Minh Khai, Tan Dong Hiep Ward, HCMC
Phone: +84 (028) 6685 0558
Email: contact@gaiacafe.com.vn
6. Means and tools for users to access and edit their personal data
Members have the right to check, update, adjust, or delete their personal information by logging into their account and editing their personal information, or by requesting gaiacafe.com.vn to do so.
Members have the right to submit complaints to the administration team of gaiacafe.com.vn regarding disclosure of personal information to a third party. Upon receiving such feedback, gaiacafe.com.vn will verify the information, respond with the reason, and guide members in restoring and securing their information.
Email: contact@gaiacafe.com.vn
7. Commitment to protecting customer personal information
Member personal information on gaiacafe.com.vn is committed to absolute confidentiality under gaiacafe.com.vn's personal information protection policy. Collection and use of each member's information are carried out only with that customer's consent, except where otherwise provided by law.
We do not use, transfer, provide, or disclose member personal information to any third party without the member's consent.
If the server storing member personal information is attacked by hackers, resulting in loss of member personal data, gaiacafe.com.vn will be responsible for notifying the competent authorities for timely investigation and handling, and for notifying members.
All online transaction information of members, including accounting invoice information and digitized documents, is kept strictly confidential in the secure data center area of gaiacafe.com.vn.
The management team of gaiacafe.com.vn requires individuals who register or purchase as members to provide complete relevant personal information such as full name, contact address, email, phone number, account number, and to be responsible for the legality of the information provided. The management team of gaiacafe.com.vn is not responsible for, and will not resolve, complaints related to that member's rights if all personal information provided by the member at initial registration is found to be inaccurate.
8. Complaint receipt and resolution mechanism related to customer personal information
Members have the right to submit complaints regarding disclosure of personal information to a third party to the administration team of gaiacafe.com.vn at the company address or via email: contact@gaiacafe.com.vn
The company is responsible for taking technical and professional measures to verify the reported contents.